Turning Satisfaction Measurement into Management Actions

Business Overview

Paul Linnell provides consulting and research services that help organisations world-wide build service quality improvement programmes that identify sources of customer dissatisfaction, prioritise remedial actions and build customer loyalty and advocacy by improving service to customers.

Geographic Area

International

Line of Business

Business Services > Management Consultants & Services

Products and Services

Paul's specialities include: " Customer-driven quality / Voice of the customer " Service quality improvement programmes " Customer satisfaction and loyalty research " Customer satisfaction measurement " Ongoing service quality tracking programmes " Customer Experience Management " Customer contact management