Paul Linnell provides consulting and research services that help organisations world-wide build service quality improvement programmes that identify sources of customer dissatisfaction, prioritise remedial actions and build customer loyalty and advocacy by improving service to customers.
International
Business Services > Management Consultants & Services
Paul's specialities include: " Customer-driven quality / Voice of the customer " Service quality improvement programmes " Customer satisfaction and loyalty research " Customer satisfaction measurement " Ongoing service quality tracking programmes " Customer Experience Management " Customer contact management